Terms of Service

Last updated: 29 July 2026

These Terms of Service ("Terms") govern your use of Provider Map, including our website, provider directory, accounts, listings, paid subscriptions and other services.

By creating an account, claiming a provider profile, purchasing a subscription, or otherwise using Provider Map, you agree to these Terms.

If you do not agree with these Terms, you should not use Provider Map.

1. About Provider Map

Provider Map is an independent online directory and software platform that helps people discover and connect with service providers.

Provider Map is not affiliated with, endorsed by, operated by, or owned by the National Disability Insurance Agency (NDIA), the NDIS Quality and Safeguards Commission, or the Australian Government, unless expressly stated otherwise.

Provider Map may use information from the public NDIS Provider Register and other publicly available sources to create and maintain provider listings.

A listing on Provider Map does not by itself indicate that a provider is approved, endorsed, accredited, recommended, or otherwise verified by Provider Map, the NDIA, the NDIS Quality and Safeguards Commission, or any government body.

2. Definitions

In these Terms:

"Provider Map", "we", "us" or "our" means Provider Map and its operator.

"You" or "your" means the individual or organisation using Provider Map.

"Account" means an account registered with Provider Map.

"Listing" means a provider profile or directory entry displayed on Provider Map.

"Claimed Listing" means a Listing associated with an approved claim by an authorised provider representative. An approved claim alone does not activate paid profile management.

"Paid Plan" means any paid subscription or service offered by Provider Map.

"Subscription Period" means the period for which a Paid Plan has been purchased.

"Provider Data" means information relating to a provider, including business details, contact information, service information, locations, descriptions, categories, photographs, logos and other information submitted or managed through Provider Map.

3. Using Provider Map

You may use Provider Map for lawful purposes only.

You must not:

use Provider Map for unlawful, fraudulent, misleading or deceptive purposes;
impersonate another person or organisation;
create an account using information that you do not have authority to use;
falsely claim a provider listing;
submit information that you know to be false or misleading;
attempt to gain unauthorised access to another account or Provider Map systems;
interfere with the operation or security of Provider Map;
scrape, harvest, copy or systematically extract Provider Map data without our written permission;
use automated means to access Provider Map in a way that places unreasonable load on our systems;
upload malicious code or material; or
use Provider Map to send spam or unsolicited communications.

We may take reasonable steps to investigate suspected misuse and protect Provider Map, our users and third parties.

4. Accounts

Some Provider Map features require an account.

You are responsible for:

providing accurate account information;
maintaining the security of your login credentials;
keeping your account information up to date; and
all activity conducted through your account, except where the activity resulted from circumstances outside your reasonable control.

You must notify us promptly if you believe your account has been accessed without authorisation.

You must be authorised to act for an organisation when creating or managing an account on its behalf.

5. Provider Listings

Provider Map may create Listings using information obtained from:

the public NDIS Provider Register;
government or other public records;
provider websites;
information supplied by providers;
information supplied by users; and
other publicly available sources.

We may combine, standardise, update, correct, remove or supplement information in Listings as reasonably necessary to operate the directory.

Publicly sourced information may change over time and may contain inaccuracies, omissions or outdated information.

Provider Map does not guarantee that every Listing is complete, current or error-free.

6. Claiming a Listing

An authorised representative of a provider may request to claim an existing Listing.

We may require reasonable evidence that you are authorised to represent the provider before approving a claim.

Submitting or approving a claim is free. An approved claim together with an active Paid Plan gives the account holder access to the profile management features included in that plan.

Claiming a Listing does not give you ownership of Provider Map's underlying directory data, platform, database or intellectual property.

We may reject or revoke a claim where we reasonably believe:

the claimant is not authorised to represent the provider;
the claim was made fraudulently or improperly;
the information supplied is materially misleading; or
continued access would create a security, legal or operational risk.

7. Provider Data and Listing Accuracy

You are responsible for the accuracy of Provider Data that you submit or manage.

You must ensure that information you provide is accurate, current and not misleading.

In particular, you should promptly update information such as:

provider name;
contact details;
website;
locations;
services;
operating status;
descriptions;
service areas;
photographs; and
other information that may affect how a provider is represented.

Provider Map may rely on information supplied by you and is not responsible for independently verifying every statement made by a provider.

If you discover inaccurate information on a Listing, you should notify us or update the information through the available account features.

We may correct, remove or update information where we reasonably believe it is inaccurate, misleading, obsolete, unlawful or otherwise inappropriate for publication.

8. Changes to Provider Data and Synchronisation

Some provider information may be sourced from external registers or datasets.

Where information is synchronised from an external source, certain fields may be automatically updated or overwritten.

Information submitted directly by a provider may therefore not permanently replace information maintained by an external source.

We may explain the source or management method applicable to particular fields through the Provider Map interface.

9. Paid Plans

Provider Map may offer paid plans providing additional profile, visibility, management, location, office, branch, suburb, analytics or other features.

The features, limits and price of each plan will be displayed at the time of purchase or upgrade.

Your access to paid features is subject to the plan you have purchased.

We may introduce new plans or modify the features included in existing plans, subject to applicable law and any rights you may have under these Terms.

10. Plan Limits

Paid Plans may impose limits on matters including:

offices;
branches;
locations;
covered suburbs;
profiles;
users;
usage; or
other resources.

You are responsible for selecting a plan appropriate for your use.

If your account exceeds the limits of your current plan, we may require you to upgrade or reduce your usage before the next renewal.

Unless we are required by law to do otherwise, access to the relevant features may continue until the end of your current paid Subscription Period.

An account that was previously charged at a lower price despite exceeding its plan limits does not automatically acquire a permanent entitlement to that pricing or those additional limits.

11. Subscription Billing

Paid Plans may be offered on a recurring subscription basis.

Where a subscription renews automatically, the applicable price, billing period and renewal arrangements will be presented before or at the time you subscribe.

You authorise Provider Map or its payment provider to charge the applicable subscription fee using your selected payment method for each renewal period until the subscription is cancelled.

If a payment fails, we may retry the payment or restrict access to paid features until the outstanding amount is resolved.

We will not continue charging you for a period in which you have cancelled your subscription and are no longer entitled to access the relevant service, except where a charge was validly incurred before cancellation or where otherwise permitted by law.

12. Prices and Taxes

Provider Map does not currently charge GST on self-service Paid Plans. If applicable taxes become payable in future, we will show them before a purchase and give notice before an affected automatic renewal.

We may change pricing for future subscription periods.

Where required by law, we will provide appropriate notice of material pricing changes before they take effect.

A price change will not retrospectively change the amount already paid for a completed Subscription Period.

13. Cancellation

You may request cancellation of a self-service recurring subscription at any time by emailing support@providermap.com.au with the email address associated with your account and the provider name. We will confirm your cancellation by email. Enterprise Plan cancellation may be governed by a separate written agreement.

We treat a valid cancellation request as received when it reaches our support inbox. If a renewal charge occurs while we process a request received before renewal, we will refund that charge.

Unless otherwise required by law or expressly agreed, cancellation prevents future renewal but does not automatically refund amounts already paid for the current Subscription Period.

Your access to paid features will generally continue until the end of the current paid Subscription Period.

Cancellation does not affect amounts that became payable before cancellation.

14. Refunds

Provider Map does not generally provide refunds solely because you:

changed your mind;
no longer need the service;
decide not to use the service;
purchased the wrong plan; or
did not use some or all of the features included in your plan.

We may provide a discretionary refund or credit in appropriate circumstances.

Nothing in this section limits or excludes any right to a refund, cancellation, compensation or other remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

Where a refund is approved or legally required, it will generally be made using the original payment method.

See our Refund & Cancellation Policy for details of cancellation and refund requests.

15. Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under applicable law, including the Australian Consumer Law.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

For major failures with the service, you are entitled:

to cancel your service contract with us; and
to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

For minor failures, we may be entitled to remedy the problem within a reasonable time. If we cannot remedy a minor failure within a reasonable time, you may have further rights under the Australian Consumer Law.

Nothing in these Terms or our policies is intended to remove or limit a right or remedy that cannot legally be excluded.

16. Enterprise Plans

Enterprise Plans may be provided under a separate written agreement covering matters such as:

contract duration;
pricing;
implementation;
imports;
support;
account management;
service limits; and
cancellation.

Where a separate written enterprise agreement exists, that agreement will apply to the extent of any inconsistency with these Terms.

Mandatory rights under applicable law continue to apply.

17. Provider Content

You retain ownership of Provider Data and other content that you submit to Provider Map, subject to the rights granted below.

By submitting Provider Data, you grant Provider Map a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, format, display, publish, distribute and otherwise use that content as reasonably necessary to:

operate Provider Map;
display and promote Listings;
provide directory and search functionality;
provide services to you;
improve the platform;
create previews, excerpts or search results; and
maintain backups and technical copies.

This licence continues for as long as reasonably necessary for these purposes, including where content remains in backups or records required for legal, security or operational purposes.

You represent that you have the rights and authority necessary to provide the content and grant this licence.

18. Provider Logos, Photographs and Branding

If you upload a logo, photograph, trademark or other branded material, you confirm that you have the necessary rights or permission to use and provide that material.

You authorise Provider Map to display that material as part of your Listing and Provider Map's ordinary directory functionality.

You may request removal of content that you are authorised to control, subject to information that we are required to retain by law or reasonably require for security, dispute resolution or legitimate business purposes.

19. Provider Map Intellectual Property

Provider Map and its licensors own all rights in the Provider Map platform and its underlying technology, including, where applicable:

software;
website design;
databases;
database structure;
trademarks;
branding;
graphics;
original content;
interfaces;
documentation; and
other intellectual property.

Except as expressly permitted by these Terms or applicable law, you must not copy, reproduce, modify, distribute, sell, license, reverse engineer or commercially exploit Provider Map or its underlying intellectual property.

You do not acquire ownership of Provider Map's platform or database merely because your Listing appears on the platform or because you purchase a Paid Plan.

20. Directory Data and Public Information

Provider Map may make directory information publicly searchable and accessible.

Some information displayed on Provider Map may originate from public sources and may also be available elsewhere on the internet.

You acknowledge that information published publicly may be accessed, indexed or cached by search engines and third parties.

Provider Map does not guarantee that removing information from Provider Map will immediately remove copies, search-engine results, caches or references maintained by third parties.

21. Third-Party Services and Links

Provider Map may contain links to third-party websites, services or resources.

We do not control third-party services and are not responsible for their:

availability;
accuracy;
security;
privacy practices;
content; or
terms.

Your use of third-party services is subject to the relevant third party's terms and policies.

22. Provider Map Is Not a Referral or Professional Service

Provider Map is a directory and technology platform.

We do not provide the professional, healthcare, disability, financial, legal or other services offered by providers listed on the platform.

Provider Map does not guarantee that a provider is suitable for a particular person's needs.

Users should independently assess a provider's qualifications, registration, suitability, availability, pricing and services before engaging them.

A provider's inclusion on Provider Map should not be interpreted as an endorsement or recommendation by Provider Map.

23. Availability of the Service

We aim to keep Provider Map available and operational, but we do not guarantee uninterrupted or error-free availability.

The service may occasionally be unavailable due to:

maintenance;
upgrades;
technical failures;
hosting or infrastructure problems;
third-party service outages;
telecommunications failures;
security incidents; or
circumstances outside our reasonable control.

Where reasonably practicable, we may provide notice of planned significant interruptions.

24. Suspension and Termination

We may suspend or restrict an Account or Listing where reasonably necessary to:

protect Provider Map or its users;
investigate suspected fraud or abuse;
address a security issue;
comply with law;
address unlawful or misleading content;
address a material breach of these Terms; or
prevent harm to our systems or third parties.

Where appropriate, we will give you an opportunity to resolve the issue before permanently terminating access.

We may terminate an account where you materially or repeatedly breach these Terms or where continued provision of the service would create a legal, security or operational risk.

Termination does not remove any rights or obligations that accrued before termination.

Nothing in this section limits any rights you may have under applicable law.

25. Effect of Termination

If your account or subscription is terminated:

your access to paid features may end;
your Listing may be unpublished or returned to an unclaimed state;
future subscription charges will cease where applicable; and
amounts already paid will not automatically be refunded unless required by law or otherwise agreed.

We may retain information where reasonably necessary for legal compliance, fraud prevention, dispute resolution, security, accounting or other legitimate purposes.

26. Data and Backups

We take reasonable measures to protect information held by Provider Map.

However, no online service can guarantee that data will never be lost, corrupted, intercepted or compromised.

You are responsible for retaining copies of important information that you submit to Provider Map.

We may maintain backups for operational, security and disaster-recovery purposes.

27. Privacy

Our collection, use and handling of personal information is described in our Privacy Policy.

By using Provider Map, you acknowledge that personal information may be handled in accordance with that Privacy Policy and applicable privacy laws.

Our Privacy Policy forms part of the broader terms governing your use of Provider Map where applicable.

28. Limitation of Liability

To the maximum extent permitted by law, Provider Map will not be liable for indirect, incidental, special or consequential loss arising from your use of the service, including loss of profits, revenue, business opportunity, goodwill or data.

To the maximum extent permitted by law, Provider Map's liability arising from a Paid Plan or other paid service will be limited to the amount you paid for the relevant service during the applicable period, except where such a limitation is prohibited by law.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

In particular, nothing in these Terms limits rights or remedies available under the Australian Consumer Law where those rights cannot be excluded.

29. Information and Directory Accuracy

We aim to provide useful and accurate directory information, but Provider Map does not warrant that:

every Listing is accurate;
every provider is currently operating;
every provider holds a particular registration or qualification;
every provider is available to accept new clients;
information sourced from third parties is complete or current; or
search results will always contain every relevant provider.

Users should verify important information directly with the provider or relevant authority.

30. Indemnity

To the extent permitted by law, you are responsible for losses reasonably arising from your unlawful use of Provider Map or from content you submit where that content:

infringes another person's intellectual property rights;
is knowingly fraudulent or misleading;
violates applicable law; or
materially breaches these Terms.

Nothing in this section requires you to indemnify Provider Map for loss caused by Provider Map's own unlawful conduct or to the extent such an indemnity would otherwise be prohibited by law.

31. Changes to These Terms

We may update these Terms from time to time to reflect changes to Provider Map, our services, legal requirements or business practices.

The updated Terms will be published on this page with a revised "Last updated" date.

Where a change materially affects your rights or obligations, we will take reasonable steps to notify affected users where appropriate.

Your continued use of Provider Map after the updated Terms take effect constitutes acceptance of the updated Terms, to the extent permitted by law.

32. Changes to the Service

We may modify, improve, add or remove features from Provider Map.

Where a material change significantly reduces a paid feature during an active Subscription Period, we will consider appropriate remedies where required by applicable law.

Nothing in these Terms gives Provider Map an unrestricted right to remove paid services without regard to applicable consumer or contract law.

33. Force Majeure

Provider Map is not responsible for delay or failure caused by circumstances outside our reasonable control, including natural disasters, war, government action, telecommunications failures, major infrastructure failures, cyber incidents, third-party outages or other events beyond our reasonable control.

This section does not remove any rights or remedies that cannot legally be excluded.

34. Governing Law

These Terms are governed by the laws of the Commonwealth of Australia and, to the extent applicable, the laws of the State or Territory in which Provider Map operates.

You agree that courts exercising jurisdiction in Australia may hear disputes arising in connection with these Terms, subject to any mandatory jurisdictional rights available to you.

35. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be read down or severed to the extent necessary, and the remaining provisions will continue to operate.

36. Entire Agreement

These Terms, together with any applicable order, subscription details, enterprise agreement and Provider Map policies referenced in these Terms, form the agreement governing your use of the relevant Provider Map services.

If there is an inconsistency between these Terms and a separately signed enterprise agreement, the enterprise agreement will prevail to the extent of the inconsistency.

37. Contact

If you have questions about these Terms, your account, a Listing, billing or cancellation, please contact Provider Map through the contact details provided on our website.

Provider Map is an independent provider directory. Provider data may be sourced from the public NDIS Provider Register. Provider Map is not affiliated with the NDIA or the NDIS Quality and Safeguards Commission.