Question 1

What is the NDIS?

Accepted Answer

The National Disability Insurance Scheme (NDIS) is an Australian government scheme that funds supports and services for eligible people with a permanent and significant disability, helping them pursue their goals and take part in the community.

Question 2

Who can use Provider Map?

Accepted Answer

Anyone. Provider Map is free for NDIS participants, their families, and support coordinators to search for registered providers. There is no cost and no account required to browse the directory.

Question 3

Where does the provider data come from?

Accepted Answer

Baseline provider information comes from the publicly available NDIS Provider Register and other public records. Providers can claim their listing to keep the details accurate and add more information.

Question 4

How do I search for a provider?

Accepted Answer

Enter a postcode or suburb on the home page and, if you like, choose a support category. We show the registered providers that serve your area, which you can then compare and contact.

Question 5

What does 'registered provider' mean?

Accepted Answer

A registered NDIS provider has been approved by the NDIS Quality and Safeguards Commission to deliver supports and meets its quality and safety requirements. Registered providers can support participants whose plans are NDIA-managed.

Question 6

How do I contact a provider?

Accepted Answer

Open a provider's listing to see their available contact details, then reach out to them directly. We don't sit between you and the provider.

Question 7

Are ratings and reviews available?

Accepted Answer

Where participants have left feedback, reviews may appear on a provider's listing. Provider Map does not rate or rank providers on quality itself.

Question 8

I'm a provider — how do I claim my profile?

Accepted Answer

If your organisation is on the NDIS register, it already appears here. Create a provider account to claim your listing and manage your details.

Question 9

What does it cost for providers?

Accepted Answer

Appearing in the directory with your head-office details is free. Paid plans unlock editing, branding, extra suburbs, and enquiries. See our pricing page for the current plans.

Question 10

How do I report incorrect information?

Accepted Answer

If a listing is out of date or incorrect, let us know and we'll look into it.

Question 11

Does Provider Map provide services itself?

Accepted Answer

No. Provider Map is an independent directory only. We help you find and contact registered providers — we do not deliver NDIS supports ourselves, and we are not affiliated with the NDIA.

Frequently asked questions